Support

Answers to common questions, and how to reach us.

Playing

How do I join the iPhone beta?

Install Apple's free TestFlight app from the App Store, then open the Hue & Seek beta link on your iPhone and tap Accept, then Install.

How do I play with friends?

Tap Play online with friends, create a room and share its six-letter code. Your friends tap Join and type the code. Bots fill any empty seats, so two people are enough.

How do I invite someone?

In a room, tap Invite to notify people you played with recently. They need notifications turned on. You can send up to 3 invites every 10 minutes.

The game makes my phone hot

Turn on Battery saver in the game's Settings. It caps the game at 30 frames per second, which keeps the phone cooler and the battery fuller.

“Couldn't connect to the room”

Check the code and your internet connection. Rooms close a few seconds after everyone leaves, so an old code stops working. Ask your friend to create a new room.

Voice chat and notifications

Nobody can hear me

Check that Voice chat is on in the game's Settings and that the game may use the microphone (iPhone Settings, then Hue & Seek, then Microphone). Everyone in the lobby hears each other. Once the round starts, hiders only hear hiders and hunters only hear hunters.

I'm not getting invites

Turn on Notifications in the game's Settings and allow notifications for Hue & Seek in your phone's settings. Then open the game once so it can register your phone.

Safety

How do I report a player?

Email [email protected] with their nickname, the room code, the time and what happened. Voice chat isn't recorded, so your description is what we act on. Read the rules for playing with others.

I don't want to hear other players

Turn off Voice chat in Settings. You can still play online and everything else works.

Your account

I reinstalled the game and lost my progress

Guest accounts belong to one phone. To keep your progress on a new phone, link your account with Sign in with Apple from your profile before you switch.

How do I delete my account?

Open your profile, tap Delete account, then tap again to confirm. Your account, progress and notification settings are deleted straight away. You can also email [email protected]. The privacy policy explains exactly what is deleted.